Terms & Conditions
Last updated: September 2026
Welcome to SignWorld NZ. These Terms & Conditions apply to your use of the SignWorld NZ website and to purchases made through our online store.
By using this website or placing an order with SignWorld NZ, you agree to these Terms & Conditions. Please read them carefully before placing an order.
1. About SignWorld NZ
SignWorld NZ provides custom printed signs, stickers and related printed products to customers throughout New Zealand.
Our products may be manufactured according to specifications selected by the customer, including product type, dimensions, material, quantity, finishing options and customer-supplied artwork.
2. Using Our Website
You agree to use this website for lawful purposes and in a manner that does not:
- Breach any applicable New Zealand law
- Infringe the rights of another person or business
- Attempt to gain unauthorised access to our website or systems
- Interfere with the operation or security of the website
- Submit false or misleading information
We reserve the right to restrict or refuse access to the website where reasonably necessary to protect our business, customers or systems.
3. Product Information
We make reasonable efforts to ensure that product descriptions, images, specifications and other information displayed on our website are accurate.
However, minor variations may occur between:
- Product images displayed on the website and the finished product
- Colours displayed on your screen and printed colours
- Material appearance and photographic representations
- Measurements and manufacturing tolerances
Where a product is manufactured to a customer’s specifications, the final product will be produced according to the options selected and artwork supplied or approved.
4. Pricing
All prices displayed on the website are in New Zealand dollars (NZD).
Unless otherwise stated, prices are exclusive of GST where applicable, and any applicable GST will be shown during the ordering process.
Prices may change from time to time. However, once an order has been accepted and paid for, the agreed price for that order will generally not be changed unless an adjustment is required because of an error, change requested by the customer, or other circumstances communicated to the customer.
We make reasonable efforts to ensure that pricing information is accurate. If a significant pricing error occurs, we may contact you before proceeding with the order.
5. Placing an Order
When you place an order through our website, you are submitting a request to purchase the selected products.
Before completing your purchase, you should carefully check:
- Product type
- Size and dimensions
- Material
- Quantity
- Finishing options
- Artwork
- Spelling and wording
- Delivery address
- Contact information
Once an order has been submitted, production may begin after payment and artwork processing.
We may contact you if additional information or clarification is required before production can proceed.
6. Order Acceptance
We reserve the right to decline or cancel an order in circumstances where:
- The requested product is unavailable
- We are unable to reproduce the supplied artwork
- The order contains an apparent pricing or technical error
- The requested content is unlawful or inappropriate
- We reasonably believe the order may infringe another person’s rights
- We are unable to fulfill the order for another legitimate reason
If we cancel an order after payment has been received, any refund will be handled in accordance with applicable law and our Returns & Refunds Policy.
7. Custom-Made Products
Many SignWorld NZ products are custom-made specifically for each customer.
This means that products may be produced according to the customer’s selected:
- Size
- Material
- Quantity
- Design
- Artwork
- Finishing options
Because custom products are made specifically for the customer, change-of-mind cancellations and returns may not be available once production has commenced, subject to your rights under New Zealand consumer law.
Please check your order carefully before submitting it.
8. Customer-Supplied Artwork
Customers may upload their own artwork when placing an order.
You are responsible for ensuring that the artwork you provide is:
- Correct
- Complete
- Suitable for printing
- Free from spelling or design errors
- Supplied in an appropriate format and resolution
- Correct in terms of dimensions and orientation
Where possible, we may identify obvious artwork issues before production. However, we do not guarantee that every error will be detected.
If you approve artwork or provide artwork for production, you accept responsibility for errors contained within that artwork.
9. Intellectual Property and Customer Rights
You confirm that you have the necessary rights, licences or permissions to use any artwork, logos, photographs, trademarks, text or other material supplied to SignWorld NZ for production.
You must not upload or request the production of material that infringes another person’s intellectual property rights.
You remain responsible for any claims arising from artwork or content that you supply to us.
By submitting artwork to SignWorld NZ, you give us permission to use that artwork solely for the purpose of processing, producing and fulfilling your order.
10. Prohibited Content
We may refuse to produce or process artwork or content that we reasonably believe:
- Is unlawful
- Infringes intellectual property rights
- Contains fraudulent or misleading information
- Promotes illegal activity
- Is threatening, abusive or otherwise inappropriate
- Could expose SignWorld NZ to legal liability
If we refuse an order for this reason, we will contact you regarding the available options.
11. Proofs and Artwork Approval
Where an artwork proof is provided for customer approval, the customer is responsible for checking the proof carefully before approving it.
This includes checking:
- Spelling
- Numbers
- Dates
- Colours
- Logos
- Images
- Dimensions
- Layout
- Orientation
- Other design details
Once a proof has been approved, production may proceed based on the approved artwork.
12. Payment
Payment must be made using the payment methods available during checkout.
An order may not enter production until payment has been successfully received and any required artwork information has been provided.
If a payment is declined, reversed or otherwise not successfully completed, we may delay or cancel the order until payment has been resolved.
13. Production
Production begins after the required information, artwork and payment have been received and any necessary approval has been completed.
Production times may vary depending on:
- Product type
- Quantity
- Artwork
- Finishing requirements
- Current production workload
- Other factors affecting manufacturing
Any production timeframe displayed on the website is an estimate unless we have specifically agreed to a different timeframe in writing.
14. Shipping and Delivery
We offer delivery throughout New Zealand.
Delivery charges and available delivery options may depend on:
- Delivery location
- Product type
- Order size
- Order quantity
- Weight or dimensions
- Rural delivery requirements
Production time and delivery time are separate. An estimated delivery timeframe does not necessarily include production time.
For further information, please see our Shipping & Delivery page.
15. Delivery Delays
Once an order has been dispatched, delivery may be affected by circumstances outside our reasonable control, including:
- Courier or freight delays
- Weather events
- Road closures
- Public holidays
- High delivery volumes
- Rural delivery schedules
- Other unforeseen circumstances
We will make reasonable efforts to assist with delivery issues but cannot guarantee a particular delivery date unless expressly agreed in writing.
16. Incorrect Delivery Information
You are responsible for providing an accurate and complete delivery address.
If an order is returned, delayed or incurs additional delivery charges because an incorrect or incomplete address was supplied, additional charges may apply.
Please contact us as soon as possible if you realise that your delivery information is incorrect.
17. Order Changes and Cancellations
If you need to change or cancel an order, contact us as soon as possible.
We will try to accommodate requests where production has not yet commenced.
However, once production has started, changes or cancellations may not be possible because materials and production resources may already have been committed to your order.
Any cancellation or refund will remain subject to your rights under applicable New Zealand law.
18. Returns and Refunds
Our Returns & Refunds Policy explains our approach to returns, refunds, damaged products, faulty products and incorrect orders.
Please refer to our Returns & Refunds page for further information.
Nothing in these Terms & Conditions is intended to remove or restrict rights you may have under applicable New Zealand consumer law.
19. Faulty or Incorrect Products
If you believe that your order is faulty, damaged, defective or does not correspond with what you ordered, please contact us as soon as possible.
Please provide your order number and, where appropriate, photographs showing the issue.
We will assess the issue and provide an appropriate remedy where required under applicable law.
20. Consumer Guarantees Act
Nothing in these Terms & Conditions is intended to exclude, restrict or limit any rights or remedies available to consumers under the New Zealand Consumer Guarantees Act 1993, the Fair Trading Act 1986, or any other applicable legislation.
Where the law provides you with rights or remedies, those rights continue to apply.
21. Website Availability
We aim to keep the SignWorld NZ website available and operating correctly. However, we do not guarantee that the website will always be available, uninterrupted or free from errors.
Website availability may occasionally be affected by:
- Maintenance
- Technical problems
- Hosting or network issues
- Security incidents
- Third-party services
- Circumstances outside our reasonable control
22. Third-Party Services
Our website may use third-party services such as payment processors, courier services, hosting providers, analytics services and other technology providers.
These services may have their own terms and privacy policies.
SignWorld NZ is not responsible for interruptions or failures caused by third-party services that are outside our reasonable control.
23. Privacy
We collect and use customer information as necessary to process orders, provide services, communicate with customers and operate our website.
Please refer to our Privacy Policy for information about how we collect, use and protect personal information.
24. Limitation of Liability
To the extent permitted by law, SignWorld NZ will not be responsible for loss or damage arising from circumstances outside our reasonable control.
Nothing in these Terms & Conditions limits or excludes liability that cannot legally be limited or excluded under New Zealand law.
25. Changes to These Terms
We may update these Terms & Conditions from time to time.
Any updated version will be published on this page with a revised “Last updated” date.
The Terms & Conditions applying to an order will generally be those in effect when the order was placed, unless otherwise required by law.
26. Governing Law
These Terms & Conditions are governed by the laws of New Zealand.
Any disputes will be dealt with in accordance with applicable New Zealand law.
27. Contact Us
If you have any questions about these Terms & Conditions or an order placed with SignWorld NZ, please contact us.
Email: sales@signworld.nz
Custom Sign Printing | Online Sign Ordering | New Zealand