Refunds And Return Policy
At SignWorld NZ, we take pride in producing quality custom signs and printed products to your specifications. Because many of our products are custom-made, personalised or produced using artwork supplied by the customer, our returns and refunds policy differs from that of standard retail products.
Please read the following information before placing your order.
1. Custom-Made Products
Most products purchased through SignWorld NZ are made specifically to your selected:
- Product type
- Size
- Material
- Quantity
- Finishing options
- Artwork or design
Because these products are custom-made, we generally cannot accept returns or provide refunds simply because you have changed your mind, selected the wrong option, or no longer require the product.
Please carefully check your order details before completing your purchase.
2. Before You Place Your Order
You are responsible for ensuring that the information you provide when ordering is correct.
Please check:
- Product type
- Dimensions and size
- Material
- Quantity
- Spelling and wording
- Colours
- Artwork
- Delivery address
- Other options selected during checkout
Once an order has entered production, changes or cancellations may not be possible.
If you notice an error in your order, please contact us as soon as possible after placing the order. We will do our best to assist, but we cannot guarantee that changes can be made once production has started.
3. Artwork Supplied by Customers
If you upload your own artwork, you are responsible for ensuring that the artwork supplied is correct and suitable for printing.
This includes checking:
- Spelling and wording
- Logos and images
- Colours
- Dimensions
- Layout
- Resolution
- Orientation
Where we identify an issue with your artwork that may affect the finished product, we may contact you before proceeding with production.
Once artwork has been approved or an order has proceeded to production, we cannot accept responsibility for errors that were present in the artwork supplied or approved by the customer.
4. Incorrect or Faulty Products
We want you to receive your order in the condition and specification expected.
If your order arrives with a manufacturing defect, printing fault, damage, or an error made by SignWorld NZ, please contact us as soon as possible.
Please provide:
- Your order number
- A description of the issue
- Clear photographs of the product
- Photographs of the packaging, where relevant
We will review the issue and, where appropriate, arrange a replacement, correction or refund.
Any approved remedy will depend on the nature of the issue and the circumstances of the order.
5. Damaged Products in Transit
If your order arrives damaged, please contact us promptly and provide photographs of:
- The damaged product
- The packaging
- Any visible damage to the parcel
Please retain the original packaging until we have assessed the issue, as it may be required for a freight or delivery claim.
We will assess the damage and advise you of the next steps.
6. Incorrect Product or Quantity
If you receive a product that differs from what you ordered, or the quantity supplied is incorrect, please contact us as soon as possible.
We will investigate the issue and, where the error is confirmed to be on our side, work with you to arrange an appropriate solution.
7. Change of Mind
Because SignWorld products are generally custom-made to your requirements, change-of-mind returns are generally not accepted.
This includes situations where you:
- No longer require the product
- Ordered the wrong size
- Selected the wrong material
- Selected the wrong product
- Changed your mind about the design
- Supplied incorrect artwork
- Entered incorrect information during checkout
If you contact us before production begins, we will always try to help where possible.
8. Refunds
Where a refund is approved, it will generally be made using the original payment method.
The amount of any refund will depend on the circumstances of the order and the applicable consumer laws.
If an order has already entered production, any refund may be limited where costs have already been incurred.
9. Order Cancellation
If you need to cancel an order, please contact us immediately after placing your order.
We will consider cancellation requests based on the production status of the order.
Once production has commenced, cancellation may not be possible because materials, printing and production resources may already have been committed to your order.
10. Consumer Guarantees
Nothing in this Returns & Refunds Policy is intended to exclude, restrict or limit any rights you may have under the New Zealand Consumer Guarantees Act 1993 or other applicable New Zealand laws.
Where a product does not meet the guarantees required by law, you may be entitled to a remedy under those laws.
11. How to Contact Us
If you have a question about a return, refund, damaged product or issue with your order, please contact us with your order number and details of the issue.
Email: sales@signworld.nz
Please include photographs where they will help us assess the problem.
We will review your request and respond as soon as reasonably possible.
Important
By placing an order through SignWorld NZ, you acknowledge that you are purchasing custom-made products and that you have reviewed your order details, artwork and selected options before completing your purchase.
SignWorld NZ reserves the right to assess each return, replacement and refund request on a case-by-case basis, subject to your rights under applicable New Zealand consumer law.
Last updated: 02 September 2026