Privacy Policy
Last updated: September 2026
SignWorld NZ respects your privacy and is committed to protecting the personal information you provide when using our website or purchasing our products.
This Privacy Policy explains what information we may collect, why we collect it, how we use it, who we may share it with, and the choices you have regarding your personal information.
1. Who We Are
SignWorld NZ operates an online store providing custom printed signs, stickers and related products throughout New Zealand.
For questions about this Privacy Policy or how we handle your personal information, please contact us using the details provided at the end of this policy.
2. Information We Collect
Depending on how you use our website, we may collect information including:
Information you provide to us
This may include:
- Full name
- Business name
- Email address
- Phone number
- Billing address
- Delivery address
- Account login information
- Order details
- Payment-related information
- Messages and enquiries you send to us
- Information provided through contact forms
- Artwork and files uploaded for printing
- Other information you voluntarily provide
Information collected automatically
When you visit our website, certain information may be collected automatically, including:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Date and time of visits
- Referring website
- Website usage information
- Approximate location information derived from technical data
This information may be collected through cookies, analytics tools and similar technologies.
3. How We Use Your Information
We may use your personal information to:
- Process and fulfil orders
- Manufacture and deliver products
- Process payments
- Communicate with you about your order
- Respond to enquiries
- Provide customer support
- Manage customer accounts
- Check and process uploaded artwork
- Provide information about products or services where permitted
- Improve our website and services
- Analyse website usage and performance
- Detect and prevent fraud, misuse and security issues
- Maintain records required for accounting and legal purposes
- Meet our legal and regulatory obligations
We will use personal information only for purposes that are reasonably necessary for operating our business and providing our services.
4. Customer Accounts
If you create an account on our website, we may collect information necessary to establish and manage your account.
This may include your name, email address, billing and delivery information, order history and account login information.
You are responsible for keeping your account login details secure and should not share your password with others.
5. Orders and Payments
When you place an order, we collect information necessary to process and fulfil that order.
This may include your contact details, billing information, delivery information, order details and artwork.
Payments may be processed through third-party payment providers.
Where payments are processed by a third-party provider, your payment information may be handled directly by that provider in accordance with its own privacy policy and security practices.
We do not generally need to store your complete payment card details ourselves.
6. Artwork and Uploaded Files
SignWorld NZ allows customers to upload artwork and other files for custom printing.
Uploaded files may contain personal information or information belonging to you or your business.
We use uploaded files for purposes such as:
- Processing your order
- Checking artwork for production
- Manufacturing your products
- Communicating with you about your artwork
- Resolving issues with your order
- Providing customer support
You should only upload artwork or files that you have the right to provide to us.
We do not use customer artwork for unrelated purposes unless we have your permission or are otherwise legally entitled or required to do so.
7. Contact Forms and Enquiries
If you contact us through a website form, email or another communication method, we may collect the information you provide.
This may include your name, email address, phone number, order number and the contents of your enquiry.
We use this information to respond to your enquiry and provide customer service.
8. Cookies
Our website may use cookies and similar technologies to help the website function correctly and improve your experience.
Cookies may be used for purposes including:
- Keeping products in your shopping cart
- Maintaining login sessions
- Remembering preferences
- Understanding website usage
- Measuring website performance
- Improving our website
- Supporting advertising or marketing activities, where applicable
You can control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of the website, including shopping cart and account features.
9. Analytics
We may use analytics services to understand how visitors use our website.
Analytics information may include pages visited, approximate location, device information, browser information, referral sources and interactions with the website.
This information helps us understand website performance and improve the customer experience.
Where third-party analytics services are used, information may be processed in accordance with the relevant provider’s privacy policy.
10. Marketing Communications
If you choose to subscribe to our marketing communications, we may use your contact information to send you information about products, services, promotions or other relevant updates.
You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the communication or by contacting us.
We will not send marketing communications where doing so would breach applicable New Zealand law.
11. Who We Share Information With
We may share personal information with trusted third parties where reasonably necessary to operate our business and provide our services.
These may include:
- Payment processors
- Courier and freight providers
- Website hosting providers
- Website and technology service providers
- Email service providers
- Accounting and business service providers
- Analytics providers
- IT and security providers
- Professional advisers
- Government agencies or law enforcement where legally required
We only share information where reasonably necessary for the relevant purpose or where required or permitted by law.
12. Third-Party Services
Our website may use third-party services and integrations.
These may include payment services, shipping services, analytics platforms, email services, website hosting providers and other technology providers.
These third parties may process information in accordance with their own privacy policies.
Where appropriate, we recommend reviewing the privacy policies of relevant third-party providers.
13. Overseas Disclosure
Some service providers we use may store or process information outside New Zealand.
Where personal information is disclosed to an overseas service provider, we will take reasonable steps to ensure that the disclosure is handled in accordance with applicable New Zealand privacy requirements.
14. Security
We take reasonable steps to protect personal information from:
- Loss
- Misuse
- Unauthorised access
- Unauthorised disclosure
- Alteration
- Destruction
However, no website, online service or method of electronic transmission can be guaranteed to be completely secure.
You should also take reasonable steps to protect your own account information and passwords.
15. How Long We Keep Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining business records, resolving disputes and meeting legal, accounting or regulatory obligations.
The retention period may vary depending on the type of information and the reason it was collected.
When information is no longer required, we will take reasonable steps to securely delete or dispose of it, where appropriate.
16. Accessing Your Personal Information
You may have the right to request access to personal information we hold about you.
You may also request correction of information that is inaccurate or incomplete.
If you would like to request access to or correction of your personal information, please contact us using the details below.
We may need to verify your identity before processing a request.
17. Privacy Complaints
If you have concerns about how we have handled your personal information, please contact us first so that we can investigate and attempt to resolve the issue.
You may also have the right to make a complaint to the New Zealand Privacy Commissioner.
18. Children’s Privacy
Our website is not specifically directed at children.
We do not knowingly collect personal information from children for purposes that are unlawful or inappropriate.
If you believe that a child has provided personal information to us unnecessarily, please contact us.
19. Links to Other Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices, content or security of external websites.
We recommend reviewing the privacy policy of any third-party website you visit.
20. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology or legal requirements.
Any updated version will be published on this page with a revised “Last updated” date.
21. Contact Us
If you have questions about this Privacy Policy, want to request access to or correction of your personal information, or have a privacy concern, please contact us.
Email: sales@signworld.nz
New Zealand
We will consider and respond to privacy requests in accordance with applicable New Zealand privacy law.
New Zealand Privacy
This Privacy Policy is intended to operate in accordance with applicable New Zealand privacy legislation, including the Privacy Act 2020 and the Information Privacy Principles, as applicable.
Nothing in this Privacy Policy is intended to limit any rights you may have under New Zealand law.